Refund Policy

Last Updated: October 1, 2023

1. Digital Products

1.1 E-books, Tutorials, and Downloadable Content

Due to the nature of digital products, all sales of e-books, tutorials, and other downloadable content are final and non-refundable once the download has begun or access has been provided, unless:

• The digital product is defective or corrupted
• The digital product was not as described on our website
• The download link or access was not provided within 48 hours of purchase

If you experience any of these issues, please contact our customer support team within 7 days of purchase with your order number and a description of the problem.

1.2 Online Courses

For online courses, we offer a 14-day money-back guarantee from the date of purchase if:

• You have completed less than 25% of the course content
• You have not downloaded all course materials
• You provide a valid reason for your dissatisfaction with the course

To request a refund for an online course, please contact our customer support team with your order number and explanation for the refund request.

2. Physical Products

2.1 Return Eligibility

You may return physical products purchased from ArtistryHub within 30 days of delivery if:

• The product is in its original condition
• The product is in its original packaging
• You have the original receipt or proof of purchase
• The product is not on our list of non-returnable items (see Section 2.2)

2.2 Non-Returnable Items

The following items cannot be returned:

• Items marked as 'Final Sale' or 'Non-Returnable'
• Custom or personalized products
• Perishable goods
• Products with broken seals or that have been used
• Gift cards

2.3 Return Process

To initiate a return:

1. Contact our customer support team at [email protected] to request a return authorization
2. Include your order number and reason for return
3. Once approved, you will receive return instructions and a return shipping label (if applicable)
4. Package the item securely with all original packaging and documentation
5. Ship the item to the address provided in the return instructions

Please note that you are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).

2.4 Refund Processing

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to the original method of payment. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

Refunds include the purchase price of the product but do not include original shipping charges unless the return is due to our error.

3. Subscription Services

3.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, you will continue to have access to the subscription service until the end of your current billing period.

3.2 Refunds for Subscriptions

We do not provide refunds for subscription payments that have already been processed. However, we may offer partial refunds in the following circumstances:

• Technical issues prevented you from accessing the subscription services for an extended period
• Significant changes were made to the subscription services that materially reduced their value
• Special circumstances at our discretion

To request a subscription refund, please contact our customer support team with your account information and detailed explanation.

4. Event Tickets and Workshops

4.1 Cancellation by Customer

If you need to cancel your registration for an event or workshop:

• More than 14 days before the event: Full refund minus a £10 administrative fee
• 7-14 days before the event: 50% refund
• Less than 7 days before the event: No refund, but you may transfer your registration to another person

4.2 Cancellation by ArtistryHub

If we need to cancel an event or workshop, you will be offered one of the following options:

• Full refund
• Credit toward a future event
• Transfer to a rescheduled date, if available

We are not responsible for any travel or accommodation expenses incurred due to event cancellation.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with:

• Your order number
• A description of the damage or defect
• Photos of the damaged or defective item

We will arrange for a replacement or full refund, including any shipping costs incurred.

6. Errors in Pricing or Description

If an item is significantly misdescribed or incorrectly priced, you may return it for a full refund even if it does not meet our standard return criteria. Please contact our customer support team within 7 days of delivery to arrange the return.

7. Gift Returns

If you received an item as a gift, you may return it for store credit or exchange if it meets our return eligibility criteria. Please contact our customer support team with any gift receipt or proof of purchase information available.

8. Contact Information

For all refund and return inquiries, please contact our customer support team:

Email: [email protected]
Phone: +446541074424
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.